Terms and Conditions

Payments

Payments must be received in full prior to processing of orders. We accept the following payment methods.

Paypal

This is our preferred payment method. Simply send us your PayPal email address and we will forward the PayPal Money Request/Invoice. Please do not send a payment without receiving this Paypal invoice first. Should we receive a payment, we will be forced to refund and this will only delay your shipment. PayPal limit is $10,000 per transaction.

Checks

Make payable to “Florida Laboratories”. Contact us for mailing address. Order will not be processed until check clears our bank. For larger orders, WE do accept Bank Wire Transfers.

Credit Card

Visa and MasterCard only. Contact us for credit card order form. Note: Billing address and shipping address must be the same.

Shipping Disclaimer (for International Distributors)

Please understand that once a package has left the United States, it is no longer our responsibility. If you should require an invoice or special instructions on your customs form, you must request this prior to submitting payment. This is a sale of bulk product for delivery only from the USA, sold in the USA conforming to USA guidelines by a USA Corporation. All other country regulations, guidelines, certifications, customs fees/duties and miscellaneous charges, etc. are the sole responsibility of the distributor/recipient. We warrant the product only in the USA. Products refused overseas will not be refunded – no exceptions. By law, we are prohibited from reselling a product that has been out of our control. Please be sure to have a complete understanding of the regulations within your country prior to ordering. Your purchase designates you have read, understood and agreed to these terms.

You should not use this product if you are pregnant, Have health problems, Periodontal disease or gums that are in poor condition, Wear braces, Had recent oral surgery, Decayed teeth, Have roots that are exposed, Have colitis, or Have jaw problems. The manufacturer and seller assume no responsibility for any usage of product. You should consult with a dentist before attempting any at-home treatments and understand that there are risks involved if not doing so. A small percentage of people may experience reversible tooth sensitivity and gum irritation which disappears when use ends, or by decreasing the amount of time you bleach your teeth each time, or by increasing the amount of time between bleaching sessions. Your purchase designates you have read and agree to these terms.

Return Policy

Florida Laboratories, LLC is not responsible for products once they leave our facility since we have no control over the temperature the product is shipped in or the temperature in which the end user stores the product. The FDA and OSHA have strict rules, regulations and guidelines by which we abide during manufacture, production and storage at our facility. However, shipments may be subjected to environmental problems (heating, humidity etc.) that would compromise the integrity of the product not to mention tampering. If there is a valid problem with a product, within one week after the product has been shipped, we ask that you send back 50cc’s of gel for us to send to our lab for testing. If the lab test comes back with a confirmed problem we would send you a replacement product. We cannot be responsible for issues that were caused by heat and storage noncompliance.

Website Privacy Policy

Florida Laboratories is strongly committed to protecting the privacy of its online users. We do not collect personally identifiable information about individuals, except when it is knowingly provided by such individuals. We do not share voluntarily provided, personally identifiable information for any purpose other than its intended use. Florida Laboratories believes that privacy on the Web is important, and we encourage you to read our privacy policy carefully, so that you will clearly understand our commitment and our method of collecting and using information.

Information Collection and Use

Florida Laboratories collects personally identifiable information when you use certain features of this website. Florida Laboratories uses the information collected to fulfill your requests for information, products and services. We collect some basic web log file data about site visitors. This information includes domain names, website traffic and server usage statistics. This information is used for site management and administration and to improve the content and overall performance of our site.

Data Security

Florida Laboratories makes every reasonable effort to ensure that all of the transactions that occur on our website are secure. When purchasing our products through the Florida Laboratories website, all personally identifiable data is encrypted with Secure Socket Layer (SSL) encryption, encryption level is 128 bit.

Subscriptions

If you subscribe to a newsletter or other publication distributed by Florida Laboratories via e-mail, we will keep your e-mail address in a private distribution list. We do not use this e-mail address list for any other purpose, and we only add individuals at their request. At any time, you may opt out by using the unsubscribe link provided on our website and in the publication e-mail, which will remove your information from the distribution list for that publication.

Third-Party Service Providers

Florida Laboratories may engage reputable third-party vendors to help us manage our website and allow us to better service our visitors. We never share with third parties any personally identifiable information you provide when requesting information, except as required by law.

Links to other sites

This site may have links to other sites we think may be of interest to our visitors. Their purpose is to provide visitors with convenient access to other sites that might interest them. A link to another site does not imply an endorsement of the site’s content or services. We are not responsible for the privacy practices of sites not owned by Florida Laboratories. We encourage you to read privacy statements at any site that collects personally identifiable data.

E-mail Communication

Florida Laboratories does not collect your e-mail address unless you voluntarily submit it to us or choose to communicate with us via e-mail. We do not sell or rent any e-mail addresses.

How We Use The Information

Florida Laboratories uses the information you provide to fulfill your online request, facilitate customer service and inform you of our services. We do not rent, sell or otherwise provide visitors personal information to third parties, such as marketers. It is possible that we could be forced to disclose personally identifiable user information in response to a search warrant, subpoena, or court order; that can happen to any organization keeping records. Disclosures may also be appropriate to protect our legal rights and the security or integrity of our website, or to avoid liability. Those kinds of disclosures are highly unlikely, but possible.

Deletion and Removal of Information

Non-identifiable information in our database will not be deleted. Like all responsible website publishers, Florida Laboratories maintains backup files as a protection against natural disasters, equipment failures, or other disruptions. Backup files protect you and us because they lower the risk of losing valuable data. Removing a record from our main files does not remove that record from any backup systems. It may take up to six months before all the information in a backup record is completely erased through the normal recycling of backup files. In the meantime, as long as backup records exist, they receive the same privacy and security protections as our other records.